
“Companies that value, as Turner states,
The Human Factor, are the ones that will prosper in today’s fast-paced
world.”
--Linda Kaplan Thaler
Co-author of Bang and The Power of Nice
and Chief Executive Officer and Chief Creative Officer of The Kaplan
Thaler Group
“In her newest book Virus, Rebecca
shares the best of the best; secrets of some of the premier service
providers and what they
do that ALL companies should do. From case studies to interviews
with business leaders, Rebecca focuses in on real-world examples
of exemplary service. Virus teaches how to develop your story and
have it told by your customers to other prospective customers. This
is the secret to real corporate growth.”
--Ed Horrell
Author of The Kindness Revolution
and radio host of Talk About Service (a Memphis, TN based talk show)
“Virus explores why seeing red is
a good thing. Business owners and consumers alike should read this
book and take away the need
for an infusion of true customer service.”
--Kim Olson
Author of Iraq and Back
“Rebecca Turner is focused on customer
service! She is passionate about delivering MORE than is expected,
in her business and in her
books. Rebecca researches, scrutinizes and shares examples of business
practices and philosophies that can help you in work and in life.”
--Pam Minick
Inductee of The National Cowboy Hall of Fame, The National Cowgirl
Hall of Fame and the Texas Cowboy Hall of Fame, PR/marketing director,
Billy Bob’s Texas (World’s largest honky tonk. |